Help / FAQ / Terms
• If ordering internationally, will I have to pay customs fees?
It's possible. We do cannot cover Customs Tax, as we cannot easily predict what customs fees are for each country. We're sorry for the inconvenience. Again, we hope someday we can be large enough to have distribution centers worldwide and avoid customs fees entirely.
• If an item is backordered, will it make it for Christmas?
No. It will ship in January. Please plan accordingly, we're printing as fast as we can!
• Why is international shipping so expensive?
Panic is a located in Portland, Oregon, and believe it or not, that's just what it costs to send an international package! (For example, the absolutely minimum cost to send a light package to, say, Great Britain is $14 USD.) We dream of having distribution centers worldwide, but we're not quite there yet. Thanks for your understanding on this. We suggest you pool an order together with your friends for maximum savings!
• Can I exchange a digital download code?
Unfortunately, no, all digital code sales are final. (We have no way to "deactivate" a code you might wish to exchange.)
Questions about our Untitled Goose Game merchandise? Need to arrange for a return?
E-mail us at firstname.lastname@example.org and we'll get back to you soon!
For a faster reply, try us on Twitter! We're @panic.
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So, Untitled Goose Game is made by House House, in Melbourne, Australia.
But this goosey store is run by the game's publisher, Panic, in Portland, Oregon. So that's who you'll be talking to if you contact us. Just in case you were curious. Our address is:
315 SW 11th Ave 4th Floor
Portland, OR 97205
And, if everything else fails, you can try to phone us at 503-224-3451.
Thank you for visiting our store!!