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• If ordering internationally, will I have to pay customs fees?

We can't easily predict what customs fees are for each country, so we do not pre-pay any customs fees or include them in the shipping cost. So, yes, you might have to pay fees when your item is imported. Thanks for understanding.

• Why is international shipping so expensive?

Well, sadly, that's what it costs. Panic, the publisher of the game and operator of this store, is a located in Portland, Oregon, USA. The minimum cost to send a light package to Great Britain — slowly! — is $14 USD, and it goes up from there. We dream of having distribution centers worldwide, but we're not big enough yet. Thanks, again, for understanding.

• Can I buy items directly from the developers in Melbourne?

No. All the merchandise is made in Portland, Oregon, USA, and the developers do not carry any inventory of these products.

• Can I return or exchange a digital download code?

Unfortunately, no, all digital code sales are final. (We have no way to "deactivate" a code you might wish to exchange.)

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Contact Us

Questions about our Untitled Goose Game merchandise? Need to arrange for a return?

E-mail us at shop@goose.game and we'll get back to you soon!

For a faster reply, try us on Twitter! We're @panic.

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About

So, Untitled Goose Game is made by House House, in Melbourne, Australia.

But this goosey store is run by the game's publisher, Panic, in Portland, Oregon. So that's who you'll be talking to if you contact us. Just in case you were curious. Our address is:

Panic Inc
315 SW 11th Ave 4th Floor
Portland, OR 97205

And, if everything else fails, you can try to phone us at 503-224-3451.

Thank you for visiting our store!!